In today’s fast-paced healthcare environment, delivering excellent patient care means having an efficient and effective front desk operation. At CureMD, we provide comprehensive virtual front desk services that ensure your practice runs smoothly and efficiently, all while reducing overhead costs. Our virtual front desk team can handle administrative tasks remotely, allowing your on-site staff to focus on what matters most—providing exceptional patient care.
Optimize Your Front Desk
With CureMD, your practice gains access to a skilled, dedicated team that manages all front desk operations, including appointment scheduling, patient registration, insurance verification, and more. Unlike other virtual assistant services, we offer predictable and transparent pricing through our monthly invoicing model, helping you avoid the complications and fluctuating costs associated with hourly rates. This means you can plan your budget more effectively, without the stress of unexpected fees.
Get Pricing
With CureMD, your practice gains access to a skilled, dedicated team that manages all front desk operations, including appointment scheduling, patient registration, insurance verification, and more. Unlike other virtual assistant services, we offer predictable and transparent pricing through our monthly invoicing model, helping you avoid the complications and fluctuating costs associated with hourly rates. This means you can plan your budget more effectively, without the stress of unexpected fees.
How We Help
Our team of experienced professionals is trained to work seamlessly with your practice’s workflow, ensuring that patient interactions remain smooth and positive. We serve as an extension of your team, handling all front desk responsibilities virtually, so you don’t have to worry about staffing shortages, onboarding, or turnover.
Here’s what our virtual front desk services can do for your practice:
Appointment Scheduling and Management
We handle all scheduling needs, ensuring your calendar is optimized and appointments are booked efficiently. This reduces no-shows and allows for better time management.
Insurance Verification
We verify insurance details ahead of time, eliminating delays and ensuring that billing is accurate from the start.
Patient Registration and Intake
Our team ensures that patient information is captured accurately and entered into your system promptly, streamlining the check-in process and reducing wait times.
FMLA and Short-term Disability Application
We assist with the completion and submission of FMLA (Family and Medical Leave Act) and short-term disability applications. Our team ensures that all necessary forms are accurately prepared and submitted in a timely manner.
Document Management and Medical Records
Our virtual front desk team efficiently manages patient documents and medical records, ensuring that all files are securely stored, easily accessible, and compliant with regulatory requirements.
Patient Referral Handling
We handle both incoming and outgoing patient referrals, managing registration for new patients and supporting providers through the referral process.
Prior Authorizations
Through platforms like CoverMyMeds, we handle electronic prior authorizations for prescriptions, ensuring that your patients receive their medications without delay.
Appointment Confirmation and No-Show Assistance
We take care of confirming patient appointments and managing follow-ups for no-shows. By reducing appointment gaps and ensuring consistent communication, we help improve patient attendance rates and operational efficiency.
Patient Statements and Balance Recovery
We provide support in distributing patient statements and follow up on outstanding balances. Our team ensures that patients receive accurate billing information and helps with balance recovery, ensuring a smoother financial experience for your practice.
Key-Account Experience
For practices requiring customized solutions, we offer a dedicated point of contact (POC) to manage all your support and customization needs. This ensures personalized service and attention, giving you the peace of mind that your unique requirements are being met efficiently.
Order Support
Our team manages electronic orders for labs, radiology, DNA testing, and TMS testing, allowing your practice to process diagnostic services seamlessly.
Handling Patient Queries
Our virtual front desk team is equipped to answer patient questions, provide appointment reminders, and handle basic patient concerns.
HIPAA-Compliant Services
Our virtual front desk operates under strict HIPAA guidelines to ensure that your patient data is secure and confidential at all times.
Experienced, Dedicated Team
Our virtual assistants specialize in medical administration across fields like podiatry, dermatology, and family medicine, meeting your practice’s unique needs.
Seamless Integration
Our assistants integrate smoothly with your practice management system and EHR—CureMD or otherwise—to keep workflows efficient and disruption-free.
Benefits of Virtual Front Desk Services
By partnering with CureMD for virtual front desk services,
your practice can:
Reduce Costs
Eliminate the need for full-time on-site administrative staff and cut costs by outsourcing to our virtual team. No more expenses tied to staffing, benefits, or turnover.
Increase Efficiency
With a dedicated team handling admin tasks, your staff can focus on patient care. Tasks are completed quickly, optimizing workflows and avoiding bottlenecks.
Improve Patient Satisfaction
Patients experience shorter wait times, better communication, and a smoother visit. Our team ensures each interaction is handled professionally and promptly.
Get Started Today
Whether your practice is facing staffing shortages or simply wants to streamline front desk operations, CureMD’s virtual front desk services offer a cost-effective, scalable solution. With our transparent monthly invoicing and dedicated team, you can ensure your practice runs smoothly without the unpredictability of hourly billing.
Ready to learn more? Contact us today to discuss how CureMD can support your practice with our virtual front desk services.
Our Clients Are Making Healthcare Better
Brad Womble
Test Smarter Inc.
Ryan McGhee
Chief Technology
OfficerCabarrus Health Alliance
Steve McClanahan
Hines Street Pharmacy
Dr. Albert Matalon
Albert Matalon MD
Dr. Elizabeth Lee-Ray
Eastchester Medical
Associates
Dr. Albert Matalon
Albert Matalon MD
Dr. Mara Ellison
Practice Administrator
Dr. Keira Langston
Attending
Cardiologist
Dr. Colin Vance
Practice Owner
Dr. Jordan Mathis
Director of
Operations
Dr. Nia Beaumont
Solo Practitioner
Awards
Top Ranked EHR
#1 Ambulatory EMR/PM
Meaningful Use Stage 3 Certified
# 1 Practice Management
# 1 Electronic Health Records
Top Ranked Specialty EHR
Capterra's Top 20
No 1 SaaS EHR
KLAS Research 2012
White Coat of Quality Award
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